Privacy Policy

1. Information We Collect

We may collect personal and non-personal information in the following ways:

A. Information You Provide Directly

• Full Name
• Email Address
• Phone Number
• Mailing Address
• Company Name
• Payment or Billing Information (if applicable)
• Any information you choose to provide via forms, email, phone calls, live chat, or other communication channels

B. Information Collected Automatically

• IP Address
• Browser Type & Version
• Device Type & Operating System
• Pages Viewed, Links Clicked, and Time Spent on Site
• Referring Website or Source
• Cookies, Pixels, and Tracking Technologies

C. Information from Third Parties

We may receive information from lead providers, partners, or publicly available databases in compliance with TCPA and other applicable laws.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Communicate with you regarding your account, inquiries, or transactions
• Send important updates, marketing materials, and offers (you can opt-out anytime)
• Schedule and confirm appointments
• Deliver targeted advertising and promotional campaigns
• Perform data verification and cleansing
• Conduct surveys and market research
• Ensure compliance with legal obligations (including TCPA regulations)
• Detect and prevent fraudulent or unauthorized activities

3. How We Share Your Information

We do not sell personal information to third parties. We may share your information with:

• Service Providers & Vendors – to perform functions such as payment processing, call handling, CRM management, and email delivery
• Business Partners – for joint marketing campaigns or lead transfers (in compliance with TCPA and applicable laws)
• Legal & Regulatory Authorities – when required by law or to protect our rights
• In Business Transfers – if our company is acquired, merged, or undergoes restructuring

4. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access & Portability – Request a copy of the personal data we hold about you
• Correction – Request corrections to inaccurate or incomplete information
• Deletion – Request deletion of your data, subject to legal obligations
• Opt-Out of Marketing – Unsubscribe from promotional emails and calls
• Do Not Sell My Personal Information – For California residents under CCPA (we currently do not sell data)

To exercise these rights, contact us at: info@nextlevelsbpo.com or +1 (417) 506-0168.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve website performance
• Analyze usage trends
• Deliver relevant ads
• Remember your preferences

8. TCPA & Communications Consent

By providing a telephone number and submitting form inquiries, you expressly consent to receive communications, including telephone calls, SMS messages, and auto-dialed or pre-recorded marketing messages from Next Level BPO and its authorized partners. Consent is not a condition of purchase. You may opt out at any time by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent changes. Continued use of our services after changes means you accept the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Next Levels BPO
📍 30 N GOULD ST, STE R SHERIDAN,WY 82801, USA
📞 +1 (417) 506-0168
✉️ info@nextlevelsbpo.com